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Showing posts with the label BSOD

Blue Screen Of Death (BSOD)

This is a general procedure on how to find and upload the files we need in order for us to help you repair your computer. Details When your computer crashes with a Blue Screen Of Death (or BSOD) the events leading up to the crash are held in memory until you restart your computer, when they are written to a file (called a DMP file).  This file is critical in our diagnosis How to find and upload the files to us for analysis. There are 3 files that will help us find out what caused the crash.    The  DMP  file, the output of MSinfo , and your computer specifications .  IF you cannot boot in normal mode try safe mode.  If you still cannot boot let us know If your computer cannot boot normally you may be able to get the files by booting into  safe mode  (often F8). In win 10 you may have to try this method You can get into safe mode on a non booting computer by starting the boot and holding down the power button for 5 seconds to stop the boot and turn off the computer.  Do this two times a